| Company | Amermedia Sp. z o.o. , ul. Janowiecka 94, 62-100 Wągrowiec, NIP: 8392714275 |
| Contact data | phone +48 61 8583800, email: prenumerata@amercom.com.pl |
| Head office address | Amermedia Sp. z o.o. , ul. Janowiecka 94, 62-100 Wągrowiec, NIP: 8392714275 |
| address for complaints | Amermedia Sp. z o.o., ul. Na Miasteczku 12, 61-144 Poznań |
| Complaint procedure | 1. Filing a complaint. The buyer informs the seller of the problem. This can be done: in writing (to the seller's address: Poznań Na Miasteczku 12), by email, or in person at the company's branch. The complaint should include: the buyer's details, a description of the defect, the date of purchase, and the request (e.g., repair, replacement, refund). 2. Accepting the complaint: The seller confirms receipt of the complaint (often issuing a confirmation or a complaint number). 3. Considering the complaint: The seller analyzes the complaint: checks the validity of the complaint and may return the product to the service center or the manufacturer. 4. Decision: The seller informs the buyer of the outcome: acceptance of the complaint (e.g., repair, replacement, price reduction, refund), rejection of the complaint (with justification). 5. Complaint settlement: If the complaint is accepted, the seller implements the selected solution. The seller has 14 days to respond – failure to respond means the complaint is accepted. Warranty liability usually lasts 2 years from the date of purchase. Complaint grounds: Warranty – seller's liability for defects (statutory, mandatory). What should you do if your complaint is rejected? You can: request a reconsideration, seek assistance from the Office of Competition and Consumer Protection (UOKiK) or the consumer ombudsman, or take the matter to court. |
| Right of withdrawal | 1. Submitting a declaration of withdrawal: The buyer must inform the seller of the decision: in writing, by email, or via the online form. There is no need to provide a reason. 2. Withdrawal deadline: You have 14 days from receipt of the goods to notify of the withdrawal. 3. Returning goods: After notification, you have 14 days to return the product. The goods should be in non-deteriorated condition. 4. Refund: The seller must: refund the money within 14 days of receiving the declaration; however, it may withhold this until receiving the goods or proof of their return. The refund includes: the price of the product, the cost of the cheapest delivery offered. |
| Cost of returning items | The buyer bears the cost of returning the goods, unless the seller agrees to cover it. |
| No possibility of withdrawal from the contract. | The right does not apply to: recordings or software after opening the packaging |
| Obligation to deliver goods free from defects | The seller is obligated to deliver the item to the buyer in accordance with the contract and free from physical and legal defects. This means that the item must function properly, have the properties promised by the seller, and be fit for the purpose for which it is usually used. |
| Possibility of using extrajudicial methods of dealing with complaints and pursuing claims and access to procedures | The ability to use out-of-court complaint resolution (ADR) is an important consumer right in Poland, allowing consumers to resolve a dispute with a seller without having to go to court. ADR (Alternative Dispute Resolution) is a procedure in which an impartial entity helps resolve a dispute between a consumer and a trader. Forms of out-of-court dispute resolution: 1. Mediation: An independent mediator helps the parties reach an agreement. The decision is left to the parties (it is not imposed). 2. Arbitration: An arbitrator or an arbitration court resolves the dispute. The decision may be binding (if the parties agree). 3. Proceedings before consumer institutions: You can seek assistance from: the Office of Competition and Consumer Protection (UOKiK) – which oversees the ADR system, the Trade Inspection (permanent arbitration courts), and the municipal or district consumer ombudsman. 4. ODR Platform (Online): For online purchases, you can use the European platform: ODR Platform. This platform allows you to report a dispute online and forward it to the appropriate institution. When can you use it? after the seller rejects the complaint, when the seller does not respond, when the parties cannot reach an agreement. |